Hear What Our Patients and Their Families are Telling Us
OnPointe At Home strives to provide excellent care for all of our patients and to be the service provider that delivers a level of service patients didn't know even existed. We do that by serving as a “hospital without walls.” We can treat a patient in their own home where studies have shown they can recover faster and more fully, living independent, better quality lives so that they don’t have to be admitted to the hospital again.
For all of the elements that distinguish us in the industry, our patients and their families say it best. Here we share some of the stories those individuals have brought to us:
I cannot begin to express my appreciation for the care and comfort my mother received during her care. The staff was amazing and they made her feel comfortable. Patients just want to be heard, and that is exactly what you did. Everyone who came to see my mom was amazing and had compassion for my mom and she felt like they really cared for her. It made things easier for my mom who was suffering from C.O.P.D. My mom unfortunately lost her battle but I am grateful for OnPointe At Home was there to make her feel comfortable in her time of need. She wanted to be home when she passed and they made it possible for her to pass away in the comfort of her own home without her having to go to the hospital, which meant a lot to her. OnPointe At Home was the best decision for my mom, the staff was respectable, loving, caring and understanding. All of that was new to my mom and I. In the beginning, we were both worried about the situation, but soon after we were happy we made the decision to allow OnPointe At Home into our home. Losing a loved one is hard, but when you have a caring staff it makes things a little easier.
~ Michelle Garcia
I would like to recommend On Pointe’s COPD program. My mother was accepted into On Pointe’s COPD program in spring of 2016. She was having more frequent serious complications from her COPD and although the medical care she was receiving from Presbyterian was of good quality she did not wish to be hospitalized again.
My mother was evaluated for the COPD program by Sabrina a respiratory therapist for On Pointe. Sabrina was professional, informative and most importantly caring and personable. My mother was accepted into the program. On Pointe quickly supplied us with emergency medications, home medical equipment, oxygen, and an emergency alert button. I moved in with my mother to help care for her after her last hospitalization. Even though I was in the house the alert button came in handy on many occasions. My mother didn’t have to think just push a button and she could get assistance without losing her hospice status.
The most important aspect of On Pointe’s service is the personal attention given to patients. My mother got to know many of the staff and enjoyed talking to them when they came to check on her. To her they were more than just caretakers and medical personnel, they were friends. I found the staff to be kind, attentive and caring. When she became ill in January 2017 we called upon them multiple times to help us make her more comfortable. The staff responded and was able to make her more comfortable. My mother passed away in February 2017. I feel that with my help and On Pointe’s care her last year with us was a good one.
~ Paul Alcala
I would like to thank the entire Onpointe Team for the excellent care they provided for my sister Linda Fontenot. The entire staff was very helpful in all aspects. I would like give a special thanks to Respiratory Team in the care they provided, Sabrina went over and beyond the call of duty to ensure that Linda was receiving the absolute best care at her time of need.
~ Justin Fontenot